FAQ

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then call us on 0600-123456 between 9.00 am & 8.00 pm on all days excluding Sunday(Sunday 9.00am to 2.00pm) to get our immediate help.


Registration

How do I register?

You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information. Close


Are there any charges for registration?

No. Registration on rashandeal.com is absolutely free. Close


Do I have to necessarily register to shop on rashandeal?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.Close


Can I have multiple registrations?

Each email address and contact phone number can only be associated with one rashandealaccount.


Account Related

What is My Account?

My Account is the section you reach after you log in at rashandeal.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details. Close

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team. Close


What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on rashandeal.com. This enables you to shop quickly and easily in future. Close


Payment

What are the modes of payment?

You can pay for your order on rashandeal.com using the following modes of payment:a. Cash on deliveryb. Credit and debit cards (VISA / Mastercard)c. Sodexo meal passes on delivery (only for food items) Close


Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

The VAT is included in the MRP of products. There are no additional taxes added by rashandeal to your order. The prices you see on our product pages are the prices you pay. There is a delivery charge of Rs. 30 on orders below Rs. 1000. Close


Is it safe to use my credit/ debit card on rashandeal?

Yes it is absolutely safe to use your card on rashandeal.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer Close


What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep. Close


If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your rashandeal account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card. Close


Delivery Related

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. Close


How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers. Close


How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "Update My Profile" section to change your delivery address. Close


How much are the delivery charges?

Delivery is free for orders above Rs. 1000. For any orders below that we charge Rs. 30 as a delivery fee. Close


Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery. Close


What is the minimum order for delivery?

There is no minimum order for delivery but we charge a nominal delivery fee of Rs.30 for order below Rs1000 in value. Close


Do you do same day delivery?

We do same day delivery provided you place your order before 12 noon on the day you want delivery. Close


What is Same Day Delivery?

rashandeal has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day. Close


Is Same Day Delivery applicable to only a few products or all products?

The Same day Delivery is applicable to our entire range of products.


How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.


When and how can I cancel an order?

You can cancel an order before the by contacting our customer support team.


Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible


How do I contact customer service?

Our customer service team is available throughout the week, all days from 9 am to 8 pm(Sunday 9 am to 2 pm). They can be reached at 0600-123456.